Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Pathology Partnership (Sudbury Health Centre)


Had to wait 3 hours for an appointment

We had to wait 3 hours for an appointment . We had booked by phone but it never came up when we checked in. There is a coffee machine but drinks are very small and possibly it doesn't work properly. Transport is a particular issue it can take half a day to have an appointment. The computer isn't easy to use and not having a computer at home it has taken a while to get used to it.