Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Pathology Partnership (Sudbury Health Centre)


Online booking has worked well

Online booking has worked well but I did try to do a walk in appointment a couple of months ago but was told I had to book, a bit confusing! People don't seem to realise that you have to leave the waiting area to go and wait outside the bay when their name comes up. It might be helpful to change the screen so that it says please wait outside bay 2 .