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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

The Pathology Partnership (Sudbury Health Centre)


Mixed messages about booking in April

I called to book an appointment using the number on the leaflet I was given but was told I couldn't book by phone and that I would have to go up to the health centre at either 08.15 or 13.15. I knew I could book online but this wasn't advised. When I did go online there wasn't an appointment available for 2 weeks. If it had been an urgent blood test this would've been a problem. I checked in at the surgery but using the computer there wasn't that clear. There was only one person taking blood the other was on a break at 10.25. I much preferred the old ticket system.