Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Pathology Partnership (Sudbury Health Centre)


Computer is hard to use.

Computer system in use is not good to use, getting items selected is difficult. The phone booking works very well; it's just the computer in the health centre. Suggestion: a notice or information saying the computer needs a light touch and this is the same at West Suffolk Hospital but there is no reception staff available to help which is more problematic.