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Original feedback for

The Peninsula Practice - Hollesley Surgery


More Questions from Reception

Initially when getting through on the telephone, I am now being asked extra questions, which I do not like. However, now the HWS CDO has explained more about Care Navigation, I understand why it is being done. There is a fine line though between being medical and telling you who you need to see. If I only have symptoms, I am unsure how a non medical assessment can mean I will see the right person. If I know what is wrong with me, that is easier to be directed to Nurse/GP. I will however, show more patience and understanding now I know why I am asked.