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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Peninsula Practice - Hollesley Surgery



Phone system

I called at 8 am, as I am instructed. On hold for 20 minutes then just cut me off. So I got in my car and drove to the surgery. Reception were chatting whilst phone is ringing, took a while for them to recognise I was even there. Not great. However, I then got an appointment for that day. Shouldn't take me driving there to ensure that happens.

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