Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Holbrook and Shotley Surgery - (Shotley)


Appointment availability

There are times when I have called the surgery that I've been cut off by the system when calling first thing. Appointment availability is a bit of an issue when trying to see a doctor. I had a review booked but it had to be rearranged, which was fine, but when I came for the appointment I should've had a blood sample taken but the appointment had been booked too late in the day for that to be done. This meant that I had to arrange another appointment to do them, again having to call the surgery and go through the process again.