Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Holbrook and Shotley Surgery - (Shotley)


Nurse is brilliant

I have regular blood tests and try to see the same nurse if possible as they are brilliant at taking blood from me. I do feel that other staff could be more skilled when taking blood. I've not needed any actual appointments with a doctor recently but feel it would be difficult to get one and have avoided contacting the surgery as a result.