Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Holbrook and Shotley Surgery - (Shotley)


Very good

It's a friendly surgery and pretty much can get an appointment on the day you want. The staff and doctors are great, really helpful. I've had my medication reviews done every six months which seems a little too frequent and they've been done by phone and online which has been ok. The system could be simpler and I've come close to running out of my medication while it's all being processed. I would actually prefer to do more things online if possible.