Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Holbrook and Shotley Surgery - (Shotley)


Friendly and helpful

Normally you can get appointments on the day for doctors and to see the nurse for a specific regular test I book ahead so what they need can be ordered in, so I've found the system in place is working well for me. I have no complaints at all and feel very lucky to have the surgery. The staff are friendly and helpful and they look after me well.