Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Holbrook and Shotley Surgery - (Shotley)


Booked an appointment easily

I called first thing and spoke to reception who were very helpful and they arranged an appointment for me to see a doctor within hours. From this experience it is working well and I've been able to get seen when needed. The staff are lovely and so helpful when you need to speak to them.