Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Holbrook and Shotley Surgery - (Shotley)


Under pressure

It all seems under pressure at the moment and I think I've probably made my situation worse by staying away and should've come in sooner. I am concerned it is more difficult to get seen by a GP but I would be happy to see other professionals like a paramedic if that was available. I just don't understand why its so different since the pandemic. If the practice could explain some of the issues it would help understand the difficulties being faced.