Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Holbrook and Shotley Surgery - (Shotley)


Happy with staff

The biggest issue is getting through on the phone which takes a while and is difficult when you work early in the morning and it can then be difficult to get back for on the day appointments. I'm very happy with staff and never have any issues, just wish there was an alternative to calling the suregry. They are very busy but I'm glad I've been able to get an appointment and have been seen.