Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Holbrook and Shotley Surgery - (Shotley)


Busy phones

There are 15-20 minute waits to get through to the surgery but I do get appointments and the staff give you the choice over a telephone appointment or a face to face. It is more difficult to see a specific GP but it's still normally in the week. I have found seeing different doctors can cause issues because they can have differing approaches. I am concerned how the surgery will cope with the additional housing going up in the local area.