Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Holbrook and Shotley Surgery - (Shotley)


Unable to book in advance

It can be difficult on the phone getting through to the surgery and then you can't book appointments for further ahead even when the doctor has asked you to. The doctor I'm seeing is really lovely but that does mean they are harder to see. Having to call at either 8am or 1pm means that you can't plan ahead when its an on the day system. I've seen the paramedic with mum and they were very caring with her. It's a shame that ear syringing is not offered now and I'm concerned about the amount of additional housing going up but as a surgery it is good.