Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Holbrook and Shotley Surgery - (Shotley)


Like the telephone consultations

I like that when you call the surgery you are offered a call back with a doctor, not all issues need to be dealt with face to face and the calls are good for certain issues. The phones are busy so I do visit the surgery to arrange things.