Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Holbrook and Shotley Surgery - (Shotley)


No problems

I've not had any problems at the moment and I've been able to get appointments on the day. The care navigators handle the calls well and the GPs are very thorough and it all works well. I booked the appointment online with econsult and that has worked well and I feel we are very fortunate to have this surgery.