Mixed experience
It is easier to get appointments at Shotley compared to Holbrook. I was 45th in the queue on the phone but I was given a call back which was at 1pm as there were no appointments immediately available. I've also walked in to the surgery and been given an appointment for later in the day. I have tried getting an appointment with econsult but I missed the call but then got no response when I called the surgery as they were already officially closed. I received a letter to say that I needed an appointment but that meant I had to try to call the surgery to arrange an appointment. In a way it would be easier if they just sent an appointment to me. Reception do their best as do all the staff and the care is good but it is difficult. I have had trouble difficulties as there is no one at the practice who can remove a coil and I've had to go to iCash.