Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Holbrook and Shotley Surgery - (Shotley)


Good surgery

It's a good surgery but there are waits on the phone but appointments are more or less available when needed. It is quicker to come down to the surgery to arrange something so I do do this. I have weekly appointments to have bloods done and these are arranged by the nurse each time. When I've needed an appointment I more often get a call rather than an in person appointment but generally it's ok and the care and staff are good.