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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Holbrook and Shotley Surgery - (Shotley)


Frustrating

It is frustrating getting through on the phone and this is the biggest issue at the surgery. When the surgery send you a letter to arrange an appointment you then have to go through the phone system to arrange it, it would be better if the doctors could just give you an appointment like the nurses do for follow ups. The care is good and staff are lovely once you get in.