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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Holbrook and Shotley Surgery - (Shotley)


Barriers

I'm concerned that when I call and wait in the queue it is frustrating and it does cost too. Face to face appointments are limited and at times so are call backs and I've been signposted to 111 or A&E or told to call the next day. I've also had a time when I called first thing but was told I was a minute too early and that I couldn't wait on the line for the computers to come online. There seem to be barrier after barrier which is frustrating but staff are good it's just access to appointments that is the issue.