Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Holbrook and Shotley Surgery - (Shotley)


Appointment changed by the surgery

I had an appointment to see the doctor about my leg but the receptionist called and asked me to move the time which I did. But when I turned up the doctor only wanted to talk about Alzheimer's and said to book another appointment next week for my leg. The appointment was done in such a way that it just made me worry more rather than addressing my leg problem.