Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Willows


Fantastic care home

My stepmother was in The Willows for nearly 3 years, from early 2020 to late 2022. It is a fantastic care home. Quite small, the atmosphere of a home for people living together rather than a care home, and staff that are permanent (get to know residents) and really care. When end of life was imminent, The Willows very much wanted my step-mother to be discharged from hospital and go back to the room and people she knew, which she did, and she had the best end of life care and passed peacefully.