Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Willows


Excellent

A small and happy care home which I recommend to anyone. I cannot praise the staff at The Willows enough. My mother-in-law has been a resident for the past 18 months which has not been an easy ride for anyone. The staff have bent over backwards to help her settling in,keep her happy and provide activities and outings to aid mental stimulation. Added to which they are kind, patient and very caring at all times