Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Willows


Excellent

Both our parents have been in The Willows since October 2016. The care, respect and friendliness of all the staff have been amazing - we've thanked our lucky stars we've been involved with this organization. My mother has dementia and Dad had other serious problems. Both have been looked after and very happy at the Willows. Our Dad passed away last night (10 August 2017) and the care and consideration shown to us and our mother has been outstanding.