Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

The Willows


The management and staff were very caring

The management and staff were very caring in their approach towards both my mother and me (and our family). The food was varied and they tried to take note of people's particular likes and dislikes. It would be preferable to have a wet room shower where residents could sit and shower which would be more like home. The space could benefit from having a separate dining room.