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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Willows



Best care possible

My mother entered the Willows with the frailties of old age and onset dementia. She was treated with great kindness, care and respect, and always appeared happy at the home.The last few weeks of her life were difficult. She needed constant attention in her room. The staff were always there for her and with the aid of her doctor and the hospital she passed peacefully at the Willows. There was never any question that my mother would die in hospital. The Willows wanted to care for her as long as they were able. The additional care required did not deter them.

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