appalling staff service
i was booked in for tests at Thetford healthy living centre, i went straight to reception, gave my name and was told to sit and wait. I sat and waited, watching others come and go, but my name was not called. Finally, after nearly an hour, I went back to the reception to ask what was happening, only to be told I hadn't been booked in. I was told i would need to contact Grove Lane Surgery to rebook the appointment. I have just spoke with grove lane who told me that I hadn't been booked in, then they claim the receptionist at healthy living centre had called my name and I hadn't responded. So how can they claim that my name was called if I hadn't booked in? A complete waste of not only my time but that of my friend who was sitting outside in the car waiting for me as i was unable to transport myself owing to my current mobility issues. Absolutely appalling, shameful and disgraceful way to be treated. /