Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Thurston Pharmacy


If you value your health, look elsewhere.

Unable to fulfil prescription, suggested alternative then supplied original medication against new prescription. Then could not fulfil next prescription suggested return later that day; on return did not remember previous conversation - and provided incorrect medication! Finally got correct medicine on third visit that day. Good pharmacist let down by unhelpful, uncaring staff.