Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Thurston Pharmacy


Declined a vaccine

I came today with my elderly and frail mum to have her Covid vaccination. I booked in advance for a certain day and certain time (12:50). When we arrived, we were told that they will not vaccinate her because they would have to open a new vial of vaccines and, as they close at 1pm on Wednesdays, the rest would have to be wasted (there are 5 doses of vaccine in the vial). Whilst I understand the reasoning, I don't understand why it wasn't possible to calculate that my mum will be declined whilst they booked each person for a certain time so they knew the number of people to be vaccinated on that day. Booking people in multiples of 5 is a kindergarten level numeracy skill.