Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Thurston Pharmacy


Never had to wait too long

I like this pharmacy, they are very good. I go in to make an appointment for a covid vaccination and they did it there and then for me. I have never had to wait long. They have a private room if needed and the staff have a kind attitude.