Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Thurston Pharmacy


Rude staff , not very helpful

Missing items on prescription despite informing staff the previous month items required . Make you feel it’s your fault for their mistake . Having to go back to collect missing items . Not a warm or friendly greeting when you enter the premises. This has happened a few times .