where in the queue
As a busy parent I would like to know where you are in the queue. I can put the phone on speaker and do a few things if I know I have a good number of places to go. I don't mind that, but since they stopped that, I cannot get on as I am worried that someone is suddenly going to speak to me and I won't be quite ready. We also recently needed a 2-week follow up, but told we would have to ring on the day and take our chances as they could not access the system to book us in. Very frustrating. They do advanced appointments normally so not sure why this could not be done. So then you have to diarise the day and have the stress of trying to get through in the hope you can see that same person again!