Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre


Phone line frustration

It can just take ages to get through. I was needing to see someone in a week by they said I had to phone on that day to get appointment, which again is difficult. We are in for a jab today to go on holiday and were able to book the appointments 4 weeks apart for that, which was good as we could then plan our day.