Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre


Difficult to contact and hopeless website

The doctors are ok as are the reception staff, but [the website] is extremely difficult to navigate due to the limited choices available. There appears to be no way to contact the practice (except by phone) even though the website claims it is possible. If you're just asking about a basic problem where a quick message would suffice it doesn't seem possible so you have to waste both your own and the staff's time hanging on the phone.