Every month for years a problem getting medic
For at least 4 years every month, my stoma supplies were not prescribed as requested. Despite many repeated clear instructions from the Stoma Nurse. They even started calling me to confirm, but still reduced the items that were required and requested with no explanation as to why. I could only assume it was a cost saving exercise. They have no idea about stoma products, and don’t understand that every stoma patient is different and have different needs. Never got to see a regular GP making it very difficult to get the right care with my complex specialised medical conditions. Resulting in being given incorrect information or prescriptions not suited to my needs. No follow ups if blood test are unremarkable leaving a problem to go on and on until I eventually just live with the problem as it's too frustrating trying to get a GP that understands. After 4 + years I finally broke down having to deal with constant mistakes and lack of understanding that I was forced to change GP surgeries. The new Surgery is amazing and has made me realise just how bad Two Rivers were. From the receptionists, many whom make you feel like your an inconvenience to the prescription team that cannot get orders right every month or understand the needs of a Stoma Patient, to many of the GPs that do not read or understand my medical history enough to treat me safely. Also they have changed the phone system now so you no longer know how many you are in the queue and just have to hold for up to 45 mins plus to get an answer.