Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre


All staff good

I am a long term patient, so seen different changes. Booking appointment for the vaccination 75+ clinic, waited more than 20 minutes in queue. Would like to have call queue number, as I would know how busy things were and would have possibly have tried later on, but not knowing, you hang on. All the staff are good though when you see them.