Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre


Online appointments 4 weeks

Getting appointment can be difficult to get on the phone or online. Showing 4 weeks appointments and often saying there are no appointments. All staff are good and generally helpful. Desperately need call queue numbers back so that we have some idea of the wait. Unfair to keep you hanging on not knowing if progress is being made.