Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre


Polite and helpful

We are long term patients here. We find it quite difficult to get appointments though (in for vaccination today). We find we are waiting 45 + minutes in the queue, and it is very frustrating to have to carry the phone around with you not knowing where you are in the queue. All the staff are polite and helpful though. We do find that there is not any knowledge about our past history as we always have to explain due to not ever seeing the same person twice and it of course makes that more difficult too.