Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre


Feel service not as good

Generally things have been very good up until last few months. I've been a patient here most of my life. I feel things have deteriorating as it is very difficult to get an appointment and I have had issues with my medication too. I much preferred the phone system, where you knew where are in the queue too. I have found the GP online services good, however, you are stuck with the appointment you've been given and can't get though on the phone to change or cancel if you need to.