Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre


Mixed service

I find there are barriers to getting what you need here, just because you wait some time on the telephone. The need to know where you are in the queue has been ignored, as I have raised it and know many who feel the same. You can make an informed decision, if you are either 5 or 30 in the queue. It makes it difficult to access when you work and cannot go online in work time. Not offered any 'later in the day' appointments either and I have had to call 111 a couple of times to gain an appointment when I had not been able to get one here for a few days and I had concerns.