Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre


Time needed to park

As the surgery has a large number of patients, sometimes, parking can be very difficult. I have had to have driven off site and walk back in, which in this area is difficult. Even allowing extra time, I have been late for my appointment a couple of times, and unfortunately I was put down as a DNA and asked to call again the next day. Very frustrating due to the parking issues. The surgery is otherwise very good. I am not sure what the answer is though.