Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre


Needed to speak to someone about antidepressa

Phoned doctors spoke to reception had to terminate call because they could not hear me. Went to surgery to speak to someone. Told no one I could talk to . To phone up.on Monday. (This was said on a Friday. Explained that I had contacted them but that they could not hear me. Did not want to know. Left with no help and could not take antidepressants given.)