Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Two Rivers Medical Centre


Access once at the surgery - difficult

Its a nightmare, you are supposed to sign in on the computer screen but I cannot see as I am registered blind, I then queue up to speak with the reception staff and she tells me to sign in but I can't! I even was asked to take in a urine sample and they asked me had I filled in the form!? When the next patient is called to go in to see the GP it goes Bing Bong and the name appears and they are supposed to come out of their room and collect me but they don't.