Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre


Poor communications and continuity of care

Communication is poor. Information from the hospital is limited when fed back via the surgery. The continuity of care for an older person is important and this doesn't happen. Getting to see someone is difficult but once you do they are generally good. On one occasion a GP was due to visit but they never arrived and no one called to cancel. There have been times when the waits are 3 weeks; even to have a phone consultation was 2.5 weeks