Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre


Good

Education afternoons have proved very helpful. Asked for drink of water after checking in; receptionist did not mind at all. Just long enough wait to sit after my walk to the surgery before appointment. Some confusion as to why I had booked appointment originally - 5 weeks beforehand. Good outcome, positive help with prescription provided. Would not get so anxious if I had another appointment in the future. The NHS still seems overstretched though.