Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre


Always difficult, full Of self importance.

Trying to get some continuity of care, you can’t. Logic of 5 minute system is strange. Would work better with continuity of care as go would need to only ‘refresh’ memory. Reading notes and having to ask for history from patients is your time gone. The gp is then already on the Backfoot. Patients are left feeling inconsequential This is on top of the negative experience at reception.