Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre


Inaccurate diagnosis and referral

Surgery rang to say GP needed to see me. Nearest appointment was 6 weeks away to see this particular GP. I was referred to physio and wellbeing but physio, after assessment, said I needed surgery and wellbeing had no idea why I had been referred. When you ring for an appointment it can take ages to get through - I've been number 38 in the queue before now.