Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Two Rivers Medical Centre


Receptionists are pretty good.

If I could change one thing about this practice it would be timeliness-I always seem to be called in late to my appointments. It is much easier to get to than Woodbridge Road used to be though. Car parking is much, much better. The doctors can book you a return appointment (within the consultation) which is good and the receptionists are always professional and helpful. I usually ring in to make an appointmet-on the day ones are really good but routine can be up to four weeks. The receptionists are pretty good at triage so sometimes an appointment isn't necessary.