Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre


Very clear and helpful

I had a very bad cough which I feared was a chest infection (I provide transport and support for an elderly woman who has cancer and is on palliative care) so I called the surgery at 3.00pm on a Friday afternoon. I was told I could turn up and sit and wait that afternoon but there wasn't any guarantee that I could be seen (which I could understand), I could call on Monday for an on the day appointment or have an appointment at GP Plus at Riverside that evening. The receptionist made all this very clear and understandable to me so I could make an informed choice (which was GP Plus).